Unlock Professional Learning with Disney’s 7 Keys to Success |
Participate and share : Interactive lecture
Wednesday, December 2, 4:00–4:45 pm PST (Pacific Standard Time)
Lindsay Foster Anne Truger
Ever wondered what makes Disney so successful? Come discuss how Disney’s 7 Keys to Success and Professional Learning connect. How can we embrace the leadership of the Disney organization within education? Let’s learn, share, and collaborate about customer service and its impact on learners, educators, and stakeholders.
Audience: | Coaches, Professional developers, Technology coordinators/facilitators |
Skill level: | Beginner |
Attendee devices: | Devices useful |
Attendee device specification: | Smartphone: Windows, Android, iOS Laptop: Chromebook, Mac, PC Tablet: Android, iOS, Windows |
Topic: | Professional learning |
Grade level: | PK-12 |
ISTE Standards: | For Coaches: Professional Development and Program Evaluation
Connected Learner
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Additional detail: | Session recorded for video-on-demand |
1) Introduce educators to the 7 Keys to Disney’s success
2) Open a conversation around customer service in education
3) Engage in a lively conversation regarding the 7 Keys and the crossroads with professional learning.
4) Develop an interactive, collaborative resource document to assist coaches and administrators in addressing culture shift needs
I. Introduction of Presenters (5 minutes)
II. Inside the Magic Kingdom: The Seven Keys (10-15 minutes)
III. Wisdom of Walt (10-15 minutes)
IV. Brainstorming Collaborative Session (20-30 minutes)
V. Q&A/Wrap-Up (5 minutes)
The Importance of Customer Service in Education and How to Improve It
https://freshdesk.com/customer-support/customer-service-education-blog/
Customer Service In Higher Education: Finding a Middle Ground
https://journals.psu.edu/mentor/article/view/61308/60940
Schools Offering Service With a Smile
https://www.educationworld.com/a_admin/admin/admin430.shtml
Inside the Magic Kingdom: Seven Keys to Disney’s Success
https://smile.amazon.com/Inside-Magic-Kingdom-Disneys-Success/dp/1885167237/ref=sr_1_1?crid=2WI4DPC90YXX2&keywords=inside+the+magic+kingdom+seven+keys+to+disney%27s+success&qid=1569620057&s=gateway&sprefix=Keys+Magic+King%2Caps%2C495&sr=8-1
The Wisdom of Walt: Leadership Lessons from the Happiest Place on Earth (Disneyland): Success Strategies for Everyone (from Walt Disney and Disneyland)
Curiosity, Creativity and SCIENCE!
Games & Simulations and Virtual Environments Playground: Generation VR2 (Squared)
Math Rocks! Achieving the Elementary Standards for Mathematical Practice