Unlock Professional Learning with Disney’s 7 Keys to Success

Participate and share : Interactive lecture

Wednesday, December 2, 4:00–4:45 pm PST (Pacific Standard Time)

Lindsay Foster
Anne Truger
Ever wondered what makes Disney so successful? Come discuss how Disney’s 7 Keys to Success and Professional Learning connect. How can we embrace the leadership of the Disney organization within education? Let’s learn, share, and collaborate about customer service and its impact on learners, educators, and stakeholders.

Audience:	Coaches, Professional developers, Technology coordinators/facilitators
Skill level:	Beginner
Attendee devices:	Devices useful
Attendee device specification:	Smartphone: Windows, Android, iOS Laptop: Chromebook, Mac, PC Tablet: Android, iOS, Windows
Topic:	Professional learning
Grade level:	PK-12
ISTE Standards:	For Coaches: Professional Development and Program Evaluation Design, develop and implement technology-rich professional learning programs that model principles of adult learning and promote digital age best practices in teaching, learning and assessment. Content Knowledge and Professional Growth Engage in continuous learning to deepen professional knowledge, skills, and dispositions in organizational change and leadership, project management and adult learning to improve professional practice. For Education Leaders: Connected Learner Develop the skills needed to lead and navigate change, advance systems and promote a mindset of continuous improvement for how technology can improve learning.
Additional detail:	Session recorded for video-on-demand

Proposal summary

Purpose & objective

1) Introduce educators to the 7 Keys to Disney’s success
2) Open a conversation around customer service in education
3) Engage in a lively conversation regarding the 7 Keys and the crossroads with professional learning.
4) Develop an interactive, collaborative resource document to assist coaches and administrators in addressing culture shift needs

Outline

I. Introduction of Presenters (5 minutes)
II. Inside the Magic Kingdom: The Seven Keys (10-15 minutes)
III. Wisdom of Walt (10-15 minutes)
IV. Brainstorming Collaborative Session (20-30 minutes)
V. Q&A/Wrap-Up (5 minutes)

Supporting research

The Importance of Customer Service in Education and How to Improve It
https://freshdesk.com/customer-support/customer-service-education-blog/

Customer Service In Higher Education: Finding a Middle Ground
https://journals.psu.edu/mentor/article/view/61308/60940

Schools Offering Service With a Smile
https://www.educationworld.com/a_admin/admin/admin430.shtml

Inside the Magic Kingdom: Seven Keys to Disney’s Success
https://smile.amazon.com/Inside-Magic-Kingdom-Disneys-Success/dp/1885167237/ref=sr_1_1?crid=2WI4DPC90YXX2&keywords=inside+the+magic+kingdom+seven+keys+to+disney%27s+success&qid=1569620057&s=gateway&sprefix=Keys+Magic+King%2Caps%2C495&sr=8-1

The Wisdom of Walt: Leadership Lessons from the Happiest Place on Earth (Disneyland): Success Strategies for Everyone (from Walt Disney and Disneyland)

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Presenters

Lindsay Foster, Tarrant County College Connect Campus

Anne Truger, TrueNorth Educational Cooperative 804
ISTE Certified Educator