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The Modern Tech Team: Every Member as Tech Support, Coach, IT, Infrastructure

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Tuesday, December 1, 2:00–2:45 pm PST (Pacific Standard Time)
Presentation 2 of 2
Other presentations:
It's Time to Develop a Districtwide Technology Strategic Plan

Emily Hendricks  
Bill Selak  

We expect teachers to play multiple roles: leader, facilitator, designer, collaborator. It’s time that tech departments adopt a similar mindset. Learn how the entire tech team at Hillbrook School shares responsibilities for schoolwide technology support, from visionary leadership to digital age learning environments and PD.

Audience: Chief technology officers/superintendents/school board members, Coaches, Technology coordinators/facilitators
Skill level: Intermediate
Attendee devices: Devices not needed
Topic: Technology infrastructure and connectivity
Grade level: PK-12
ISTE Standards: For Coaches:
Visionary Leadership
  • Contribute to the development, communication and implementation of a shared vision for the comprehensive use of technology to support a digital age education for all students.
Teaching, Learning and Assessments
  • Coach teachers in and model design and implementation of technology-enhanced learning experiences emphasizing creativity, higher-order thinking skills and processes, and mental habits of mind (such as critical thinking, metacognition and self-regulation).
Digital Age Learning Environments
  • Troubleshoot basic software, hardware and connectivity problems common in digital learning environments.
Additional detail: Session recorded for video-on-demand

Proposal summary

Purpose & objective

Participants will learn how they might restructure a tech team to provide a more holistic approach to tech integration and tech support. They will hear how various roles (Tech Director, IT, Coach, Tech Support) can share responsibilities, and how they can cross-train each other to provide both just-in-time support as well as department-wide vision for tech deployment.

Outline

1 Overview of the Hillbrook School Tech Team Responsibilities (10 min)
2 Small group sharing of attendee tech department organization and how it might change (5 min)
3 How we might better live out ISTE Standard as a tech department: Visionary Leadership( 5 min)
4 How we might better live out ISTE Standard as a tech department: Teaching, Learning and Assessments (5 min)
5 How we might better live out ISTE Standard as a tech department: Digital Age Learning Environments (5 min)
6 How we might better live out ISTE Standard as a tech department: Professional Development and Program Evaluation (5 min)
7 How we might better live out ISTE Standard as a tech department: Digital Citizenship (5 min)
8 How we might better live out ISTE Standard as a tech department: Content Knowledge and Professional Growth. (5 min)
9 In working teams, develop an action plan for how attendee tech departments can restructure, cross-train, or share responsibilities across job roles (15 min)

Supporting research

Want A Modern School System? Technology Is Not Enough by Justin Vincent on Forbes blog
Do School Districts Still Need Ed Tech Support Staff? By Kipp Bentley, Center for Digital Education
Contemporary Technology Support for Education, research article by Teodor Savov et al
Schools need help with tech support, by Meris Stansbury, eSchool News

https://www.researchgate.net/publication/320497830_CONTEMPORARY_TECHNOLOGY_SUPPORT_FOR_EDUCATION
https://www.govtech.com/education/k-12/Do-School-Districts-Still-Need-Ed-Tech-Support-Staff.html
https://www.forbes.com/sites/forbestechcouncil/2017/11/13/want-a-modern-school-system-technology-is-not-enough/#25c9a3b443c6
https://www.eschoolnews.com/2008/01/09/schools-need-help-with-tech-support/

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Presenters

Photo
Emily Hendricks, Hillbrook School
Photo
Bill Selak, Hillbrook School
ISTE Certified Educator

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