First, you’ll need to make sure you’re on the ISTELive 21 platform.
Having trouble logging in? Make sure you are using the email address that you registered with to login. Sometimes people have both a personal email address and a work email address separately in our system but you’ll need to use the one that you’re registered with to gain access to ISTELive 21.
If you are having continued trouble logging in, reach out to for assistance or chat with customer support via the chat in the bottom right corner of this page.
If you are experiencing tech issues, ensure you are using the recommended settings below and then try again.
Recommended Browser: Chrome is recommended, Firefox and Edge are alternatives. On iOS devices, Safari can be used.
Recommended Systems: Windows 10, Windows 8 or 8.1, Windows 7, Mac OS X, macOS 10.9 or later, iOS 11 or later.
Connection speed: A minimum connection of 3 Mbps both upload and download is required to view streamed content. A 10 Mbps upload/download is recommended to be able to engage via video or microphone in sessions. Test your connection here.
For a more stable connection an ethernet internet connection is always recommended. If you’re still experiencing a lag, ensure you’re off camera to help the connection speed or understand if you have other programs running in the background of your computer that could be using bandwidth. You can also hide presenters’ video stream within live sessions if you still encounter stability issues.
Video and Audio permissions: Each computer and each browser has different permissions for access to camera, speakers, or microphones. The best way to ensure your computer and browser are prepared for interactivity is to test your audio and video here. You will be prompted to allow access to your camera and microphone.
Multiple Screens and Monitors: We highly recommend having an additional monitor to ensure you can both share your screen and see the chat when you are in your session. You cannot be in the session from two devices at the same time, so we highly recommend an external monitor.