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5 Strategies and Tips to Overcome Chromebook 1:1 Challenges

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Pennsylvania Convention Center, 120BC

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Presenters

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Director
Vector Networks
@deanbates
Dean has over 25 years’ experience helping organisations to manage their IT assets and devices. Since 2009 Dean has focused on the EdTech sector, firstly at Pearson Education and now VIZOR. At VIZOR Dean works closely with Schools and Districts to understand the challenges they face managing technology. Dean is also responsible for communicating strategies Schools and Districts can use to overcome such challenges.
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Director
Vector Networks
Jeff has over 25 years’ experience helping organisations manage their IT assets and devices. For the last decade Jeff has focused on the Education sector working closely with Schools and Districts throughout the US to understand the challenges they face managing technology.

Session description

Managing a fleet of thousands of 1:1 devices, such as Chromebooks or iPads, can be challenging. This session will address common challenges schools and districts face when managing 1:1 devices and provide five easy-to-implement strategies and tips to overcome them. Free take-home resources provided.

Purpose & objective

The purpose of this session is help schools and districts simplify their 1:1 program and maximize their investment in learning technology.

This session is intended for Superintendents, Chief Technology Officers, Technology Coordinators and Media specialists looking to implement ISTE Systems Designer standards within their District or School.

Managing a fleet of 1:1 devices can be challenging. New strategies and processes are required as more states mandate districts keep an accurate audit of their devices, maintain visibility of who has what device, costs, and funding sources. This session will address the common challenges schools and districts face when managing 1:1 devices and provide effective strategies, tips and solutions to overcome them.

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Outline

2 mins - Our background .Over 30 years’ experience helping organizations manage IT assets and devices. Last 10 years focused on working with schools and district.

5 mins
Increased number of IT assets in schools over the last decade.
Take up of Chromebooks
More recently pandemic accelerating take home 1:1 plans

10 mins
Common challenges we see in schools and districts
Workload
Tech to Student ratio
Small schools often teachers rather than dedicated staff

Thousands of starters
Lack of Process

Discuss how IT processes should be very specific to education, even each school.

Case study of school losing 20k of chromebooks due to inefficient and cumbersome processes.

Not aware of ITIL best practices and how they can help.

Decentralised data
No single source of truth
Multiple systems / stakeholders
Case study of district we worked with that had a spreadsheet with tens of thousands of rows. Unsurprisingly tearing their hair out trying to maintain It.

Challenges of keeping accurate data
Repairs
Underestimate overhead when going take home 1:1

How can schools and districts overcome these challenges?
Mix of high-level strategies and some practical tips

5 mins
Understand and map out your Chromebook asset lifecycle

5 mins
Single source of truth
Discuss data which is needed, what, who, where, state, cost
Accuracy / Quality of quantity
Stakeholders such as teachers, principals and families know who has what

5 mins
Have a clear Repair policy and procedures
Introduce specifics it should include such as
Responsibly
Loaners / swap outs processes
Costs and fees

5 mins
Use Barcode Asset labels
More of practical one this time
Don’t be tempted to use serial numbers
Control of where label is, information upon it, characteristics
Cheap and easily to apply to during your device allocation

5 mins
Zero Touch Enrolment

2 mins - Summary
Open to new processes and ways of working when you go 1:1 particularly

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Supporting research

https://www.vizor.cloud/blog/how-to-document-11-device-processes-in-k-12-school-districts/

https://www.vizor.cloud/blog/one-to-one-chromebook-device-repair-policy-document-template/

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Session specifications

Topic:
Technology infrastructure & connectivity
Skill level:
Beginner
Audience:
Chief technology officers/superintendents/school board members, Library media specialists, Technology coordinators/facilitators
Attendee devices:
Devices not needed
ISTE Standards:
For Education Leaders:
Systems Designer
  • Lead teams to collaboratively establish robust infrastructure and systems needed to implement the strategic plan.
  • Ensure that resources for supporting the effective use of technology for learning are sufficient and scalable to meet future demand.
  • Establish partnerships that support the strategic vision, achieve learning priorities and improve operations.
Disclosure:
The submitter of this session has been supported by a company whose product is being included in the session