Listen and learn: Panel 
Streaming Session
Recorded Session
Through attending this panel presentation, participants will understand the basis and structure of how the AMD Genius Bar was created. They will know what training the students engaged in and how successful those training sessions were for students. The participants will be able to take the structures that we have put in place to begin their own version of a Genius Bar.
Our school district became a 1:1 Chromebook district after COVID and the need for technology support increased dramatically. During our school day and due to COVID regulations our building used the library as a recess location. The AMD Genius Bar served as a solution to these changes to our structures. The students were able to provide support for technology and served as leaders in the library. From there, the group continued to grow and take on more responsibility. Students began working through the Google Level 1 Google for Educators modules. They learned and then trained classmates on how to use Mandarin to check out books and were present to provide continued support. Towards the end of the school year, our building network specialists taught the students the parts of a Chromebook and taught them how to take them apart and replace parts. Students learned out to log repairs and create tickets in Chrome Hero, the
Chromebook management system.
This program was a great success. Our students feel empowered and confident in their ability to help others. We have two students who are now Level 1 Google Certified Educators. The program is expanding into an after-school club and our high school is now looking into creating a student run help desk that will garner students a high school credit. We have new students making daily requests to be a part of this program.
This panel will discuss:
- how and why the AMD Genius Bar was created (10 mins)
- the training that occurred (10 mins)
- student perspective (15-20 mins)
- successes and challenges (5-10)
- plans for the future (5 mins)
- Q and A (10 mins)
To engage the audience, we will have a panel discussion of the student experience, students will share what this program is, what it means to them and reflect on their experience. If time allows, we may have a student demonstrate how they would analyze and problem solve a broken Chromebook.
The resources that we used are the Google for Education Level 1 Skillshop - https://skillshop.exceedlms.com/student/path/61209-fundamentals-training
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