Blending Cultural Responsiveness and Emotional Intelligence in a Chatbot for HBCU Enrollees

Maneeza Dawood is a postdoctoral associate at the Yale Center for Emotional Intelligence. She holds a PhD in psychology from Columbia University.

Julie Delich has an EdD in Educational Leadership and serves as VP of Content Architecture & Solutions at Mainstay. She has 20 years of higher education experience focused on improving student enrollment and retention outcomes. Additionally, she spent 8 years working in mental health. She has designed research-based academic advising models (The Online Learner Advising Model - OLAM and the COMPASS Engagement model). Her approach delivered year over year high persistence and graduation rates (16% and 29% higher than comparable institutions respectively). Further, she has designed tuition planning services which increased application to start conversions by 37%.

Tiffany Wilson leads the project management work with Ed Advancement’s Institutional Partnerships. Tiffany has ten years of higher education experience in the admissions, recruitment, and non-profit sector with a focus in program management. Tiffany has a Master of Business Administration from Philadelphia University and also holds a Project Management Certificate from Harvard Manage Mentor.