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911 ... What Is Your Emergency?: Responding to Problems in Your Classroom

Change display time — Currently: Central Daylight Time (CDT) (Event time)
Location: Room 391-2
Experience live: All-Access Package
Watch recording: All-Access Package Year-Round PD Package

Participate and share : Interactive session

Kat Crawford  
Dr. Kaylah Holland  

Using design thinking practices, this session will help participants identify problems that fall into the categories of code blue, triage and medicate, and aim to help find a cure. Attendees will come to this session with a challenge and leave with a practical solution ready to be implemented.

Audience: Coaches, Principals/head teachers, Teachers
Skill level: Beginner
Attendee devices: Devices useful
Attendee device specification: Smartphone: Android, iOS, Windows
Laptop: Chromebook, Mac, PC
Tablet: Android, iOS, Windows
Participant accounts, software and other materials: No specific apps or websites are required.
Topic: Instructional design & delivery
Grade level: 6-12
ISTE Standards: For Coaches:
Learning Designer
  • Model the use of instructional design principles with educators to create effective digital learning environments.
For Educators:
  • Explore and apply instructional design principles to create innovative digital learning environments that engage and support learning.

Proposal summary

Purpose & objective

With the 60 minutes provided, participants will use design thinking principles to highlight a current problem and design a practical solution using our unique CARE method. The CARE method is created around a medical theme in order to utilize upstream thinking techniques. Upstream thinking is a way to create numerous solutions to a single problem. The CARE method helps to place a problem in one of 4 categories: Cure (new ideas that provide innovative solutions), Medicate (doing what you can today), Triage (reacting to every single issue with a problem as it happens), and Code Blue (cannot survive with this problem as it is currently happening). I've included a picture of this in the research section to help provide a visual.

The overall purpose will be to utilize hands-on activities to help teachers highlight a problem in their classroom and create a practical solution they feel confident implementing in their classrooms. We will deem the session a success when teachers are able to highlight a problem, create a solution, and leave feeling confident implementing the solution in their classroom.


With the 60 minutes provided, participants will use design thinking principles to highlight a current problem and design a practical solution using our unique CARE method.

10 minutes - introduction to us, our work, and the importance of this topic
10 minutes - introduction to the idea of Upstream thinking about solving problems before they happen and how this translates into our classrooms
30 minutes - (10 minutes) hands-on design thinking practice including finding a problem, (10 minutes) empathizing with users, and (10 minutes) creating a solution to their problem using the CARE method (this section will include numerous interactive activities for individuals and small groups)
5 minutes - Next steps: how to implement the solution practically
5 minutes - Q&A

Supporting research

Example CARE method for the challenge of a lack of subs in the building:

Upstream thinking research:

Design Thinking Activities:

More [+]


Kat Crawford, The Schlechty Center

KAT CRAWFORD is the executive director of digital innovation for the Schlechty Center. She supports the design of technology innovation, the transformation of school systems (specifically addressing the needs of alternative schools), and facilitates professional learning for teachers who strive to cultivate engaging work. She brings with her a creative zest, which she applies to her educational technology expertise and certifications. All of her work is driven by her core belief that all students deserve a high-quality education.

Dr. Kaylah Holland, BreakFree Education, Go Teach Be Love

Dr. Holland is passionate about empowering educators through professional development, one on one coaching, and innovative lesson design. She holds a Doctorate of Education in Instructional Design and Technology with extensive research in active learning environments. She has spent years empowering educators and championing student-centered classrooms. She is a Google Certified Trainer and Innovator and a collegiate professor. Through her work with BreakFree Education and her nonprofit, Go Teach Be Love, Dr. Holland is empowering local educators in under-resourced areas to foster innovative and sustainable educational environments.

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