Leadership Exchange
at ISTELive 22
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Attendee FAQs

Attending ISTELive 22 [+][—]

When is ISTELive 22?

ISTELive 22 will be held from midday Sunday, June 26-Wednesday, June 29, 2022. You can expect a variety of formats, a flexible schedule and hundreds of learning opportunities whether you’re attending in person or online. Recorded content will be available post-conference for six months.

Where is ISTELive 22 being held?

ISTELive 22 will be a hybrid event, with the in-person conference being held in New Orleans at the Ernest N. Morial Convention Center and virtual content available from everywhere.

What is the in-person experience for ISTELive 22?

ISTELive 22 will offer varied content experiences, from hands-on interactive programming to listen-and-learn sessions to immersive demos in the expo hall, and some select in-person only content like playgrounds and posters. In-person attendees will also have access to all virtual content and streamed content through the ISTELive 22 virtual platform. All recorded content will be available post event.

What is the virtual experience for ISTELive 22?

ISTELive 22 will leverage the robust virtual platform built for the 2021 conference to allow for attendee networking, virtual content and access to content being streamed from the in-person conference. Select recorded content will be available post event (depending on your registration type).

Will there be shuttle service to the convention center?

Select hotels within ISTE’s official housing block will have shuttle service to the convention center. View the routes and schedules on the transportation page.

When is the convention center open for ISTELive 22?

View the operating hours for various areas of ISTELive 22 on the on-site information page

What if I’m a presenter and have tech issues?

If you have tech issues for your in-person session, audio visual techs will be roaming between several session rooms and can stop by to assist you. If you want to practice connecting to the session room AV, visit Presenters’ World in Room 350/1, or stop by your session room in the morning at 8 a.m.

To get tech help for virtual presentations, you can chat with a customer service representative on our Virtual Platform Support Desk or email iste@iste.org. Before chatting with a customer service representative, please review our tech tips.

If you are a virtual presenter and need assistance as you practice your presentation, please reference the training materials in the presenter menu. If you are having technical problems during your presentation, there will be a session moderator in your room to assist you.

Can I get a certificate of attendance for participating in ISTELive 22?

Track the sessions you attend in My Favorites to generate an official certificate of attendance after ISTELive 22. A certificate is a requirement for many state continuing education units (CEU) programs.

Can I earn CEUs or grad credit for attending ISTELive 22?

You may be able to earn CEU credit for attending ISTELive 22. You should reach out to your district or state Department of Education to find out how to secure CEUs, then, post conference, use the certificate of attendance that we’ll provide to claim your credits. Learn more here. Your conference hours are not automatically eligible for CEU hours. Please reach out to your state before the conference to ensure you can obtain your hours.

Graduate-level credits are available from the Dominican University of California and the University of San Diego. Learn more here, then enroll in the program that best fits your needs. You can also visit the Earning Credit Desk in the Hall H Lobby on-site to learn more.

How can I connect with other attendees at the conference?

The ISTELive 22 mobile app and platform feature many ways to connect to other attendees, including:

  • Session-only chats for all content.
  • Recommendations of educators to connect with or direct message. Use the Attendee tab on the platform, or the Find People tab on the mobile app.
  • New this year, “Favorite” an attendee in person by scanning their name badge through the app!

Add your Twitter, LinkedIn, Facebook and Instagram handle to your profile to increase your social media engagement with others. Use the hashtag #ISTELive and your post just might be highlighted in the Social Spot on the event platform and mobile app!

How can I become an ISTE member?

View ISTE membership options here.

What is the vaccination policy for ISTELive 22?

All attendees for the in-person portion of ISTELive 22 must show proof of vaccination OR a negative test taken no earlier than Saturday, June 25, to pick up an ISTELive 22 badge. Additional COVID policies can be found here.

What is the Code of Conduct?

To give all participants the opportunity to benefit from ISTE events and activities, ISTE is committed to providing a friendly, safe, supportive and harassment-free environment for all event attendees and participants, regardless of gender, age, sexual orientation, gender identity, gender expression, disability, physical appearance, body size, race, ethnicity, religion or other group identity.

This Code of Conduct outlines the ISTE expectations for all event attendees and participants, including all members, speakers, vendors, media representatives, commentators, exhibitors, sponsors and volunteers. Cooperation is expected from everyone, and organizers will actively enforce this code throughout this event. Violations are taken seriously.

Program [+][—]

What session formats are available?

ISTELive 22 is all about variety! There are a wide range of session experiences offered in multiple formats, lengths and topics. Explore the program overview for more details. The program search will allow you to browse all options.

How can I add sessions to My Favorites?

In the program, you can explore all the live sessions being offered at ISTELive 22. Click on the star icon to add a session to “My Favorites.” A list of the sessions you favorite can be found on My Dashboard.

How can I get session recommendations?

We’ve curated session recommendations for you based on questions that you answered during your registration process, as well as when you first sign in to the ISTELive 22 virtual platform or mobile app. Your recommended sessions can be found on My Dashboard on the virtual event platform and mobile app

Is closed captioning available?

Closed captioning is available for a limited number of sessions. You can find these sessions on the program search using the closed captioning filter. Web Captioner is a free online tool you might want to consider using in rooms where captioning is not offered. Chrome extensions are also available. View the tech tips for more info. All recordings will have captions for on-demand viewing.

What if I have accessibility questions?

Please reach out to iste@iste.org.

Where can I get help navigating the conference?

If you’re attending in person, stop by the Learning Journey Design Desk to meet with a designer who will help you create a personalized learning path, provide tips and tricks for navigating the conference, and help you make the most of your time at ISTELive 22.

The Learning Journey Design Desk is located in Hall F near registration in the Ernest N. Morial Convention Center.

Designers are available:
Sunday, June 26, 10 a.m.‐3 p.m.
Monday, June 27, 8 a.m.‐1 p.m.
Tuesday, June 28, 8 a.m.‐1 p.m.
Wednesday, June 29, 8‐10:30 a.m.

What if I can't attend the entire event? Will it be recorded?

Select recorded content will be available post event (depending on your registration type), and on-demand videos will be uploaded 24 hours after each session. You can find on-demand videos on the session pages accessible through the program search. On-demand content will be available for six months after the event.

How long will the on-demand content be available?

On-demand content will be available for six months after the event.

ISTELive 22 Mobile App [+][—]

What are the features of the mobile app?

The official ISTELive 22 mobile app has everything you need to discover all the conference has to offer! Download the mobile app to:

  • Sign in and sync with your ISTE account dashboard.
  • Favorite sessions, presenters and exhibitors to manage your conference experience.
  • Save your seat for sessions that require preregistration.
  • Make connections using the networking badge scanner and attendee list.
  • Save session resources in your digital tote.
  • Earn points in the ISTELive 22 Game.

After you’ve downloaded the app, sign in using your mobile app access code that was emailed to you and is also available on your ISTELive 22 account.

Platform Overview [+][—]

How do I navigate the ISTELive 22 platform?

Get acquainted with the ISTELive 22 platform by watching this video.

How do I get started with the platform?

Make sure to test your audio and video here before logging into the event virtual platform. If you successfully connect using this testing link, you should have no problem in your session room.

Check out the tech tips for more information about system and network best practices.

How do I access sessions?

All sessions can be accessed through “Browse the Program.” Clicking into a session will take you to the virtual meeting room. If a session has not started, you’ll enter a waiting room. The presenter will let you in at the start of the session.

How do I access recordings?

Session recordings should be posted 24 hours after the live session. All recordings can be found on the same session page where the live session took place. Visit “Browse the Program” to search for sessions that have already occurred.

How can I access resources after a session?

By adding resources to your digital tote, you can access them for up to six months after the conference. You can find digital tote resources at the bottom of each individual session page. Click “Add to digital tote” to save resources.

ISTELive 22 Game [+][—]

Is there an interactive game this year?

The ISTELive 22 Game is back and all attendees (in New Orleans and virtual) can play! Find details on how to get in the game on the ISTELive 22 virtual platform or mobile app.

How do I earn points in the game?

You can earn points two ways:

  • Content exploration: Engage in the ISTELive 22 activities you’re already planning to do attending sessions, connecting with fellow participants and visiting expo booths, for example.
  • In‐game challenges: Participate in game-specific daily challenges and Easter eggs.

Participating in both content exploration and in-game challenges in different categories allows you to earn challenge tokens, and ultimately to level up from Novice to Bronze status, Bronze to Gold, and Gold to our highest rank, Platinum status.

Exhibit Hall [+][—]

Where is the expo hall located?

The expo hall main entrance is Hall H at the New Orleans Ernest N. Morial Convention Center.

When is the expo hall open?

The expo hall hours are:
Monday, June 27, 10:45 a.m.‐6 p.m.
Tuesday, June 28, 8:30 a.m.‐5:30 p.m.
Wednesday, June 29, 8:30 a.m.‐3 p.m.

Is there a virtual expo hall?

Yes! Each exhibitor at ISTELive 22 hosts their own enhanced profile page that includes details and contact information about the company, as well as other helpful resources.

Will exhibitors offer raffles?

There will be an in-person expo hall raffle in New Orleans. A booklet of participating exhibitors will be given to attendees during badge pickup. Raffle drawings will take place on Wednesday, June 29.

There will not be a virtual expo hall raffle.

Select exhibitors will also be participating in the ISTELive 22 Game in person and online. Explore the expo hall or the exhibitor virtual profiles for specific game activities.

Tech Tips, Help and Other Resources [+][—]

How do I log in to the mobile app?

Download the official ISTELive 22 mobile app and sign in using the mobile app access code that was emailed to you and is also available on your ISTELive 22 Account.

How do I log in to the virtual platform?

First, make sure you’re logging into the ISTELive 22 platform and not just the ISTELive 22 marketing site.

Having trouble logging in? Make sure you’re using the email address that you registered with to log in. Sometimes people have both a personal email address and a work email address separately in our system, but you’ll need to use the one that you’re registered with to gain access to ISTELive 22.

You will need to enter your 4-digit access code that was emailed to you and is also available on your ISTELive 22 Account (it is the same access code you use to sign in on the mobile app).

If you are having continued trouble logging in, reach out to iste@iste.org for assistance, or chat with customer support via the chat in the bottom right of the ISTELive 22 homepage

Are there recommended device settings for the virtual platform?

If you are experiencing tech issues, be sure you’re using the recommended settings below and then try again.

Recommended Browser: Chrome is recommended, Firefox and Edge are alternatives. On iOS devices, Safari can be used.

Recommended Systems: Windows 10, Windows 8 or 8.1, Windows 7, Mac OS X, macOS 10.9 or later, iOS 11 or later.

Connection speed: A minimum connection of 3 Mbps both upload and download is required to view streamed content. A 10 Mbps upload/download is recommended to be able to engage via video or microphone in sessions. Test your connection here.

For a more stable connection, an ethernet internet connection is always recommended. If you’re still experiencing a lag, ensure you’re off camera to help the connection speed or understand if you have other programs running in the background of your computer that could be using bandwidth. You can also hide presenters’ videostream within live sessions if you still encounter stability issues.

Video and Audio permissions: Each computer and each browser has different permissions for access to camera, speakers or microphones. The best way to ensure your computer and browser are prepared for interactivity is to test your audio and video here. You will be prompted to allow access to your camera and microphone.

Multiple Screens and Monitors: We highly recommend having an additional monitor to ensure you can both share your screen and see the chat when you are in your session. You cannot be in the session from two devices at the same time, so we highly recommend an external monitor.

Is closed captioning offered?

Live English and Spanish closed captioning is offered for all Mainstage sessions, and live English captions are available for select sessions each day. All recordings will have English captions. Should you attend a session that does not offer captioning, we have several recommendations:

We recommend using Chrome universally for the ISTELive 22 platform and streaming platform on desktop or laptop, but Chrome has also launched captioning across its browser. Below are instructions for enabling Chrome captions.

You must be using Chrome version 84.0.4136.2 or higher.

  1. Go to chrome://flags/#enable-accessibility-live-captions in your Chrome browser window and find the “Live Caption” option. On the drop down box that says “Default” to the right of the Live Caption listing, click and select “Enabled.”
  2. Next, go to chrome://settings/accessibility in your Chrome browser window. At the top where it says “Live Caption,” toggle that functionality on.
  3. You’ll need to close down and relaunch the Chrome browser for this functionality to appear. A black box with captioning should then automatically appear when a video with sound is streaming. This box can be moved around the screen to any location you choose.

If you are unable to use Chrome, we recommend using WebCaptioner in a separate browser window for captioning of live sessions.

Are there additional tips for a better session experience?

If you’ve been in sessions successfully before and you’re now encountering audio or video issues try these solutions in this order:

  1. Refresh the page.
  2. Navigate back to Browse the Program or My Dashboard to find that session and reenter the session.
  3. Clear your browser cache/browsing history.
  4. Log out of the ISTELive 22 platform and log back in, navigate to your session and reenter the session.
  5. Change browsers and try to access the ISTELive 22 platform again.
  6. Restart your computer and try to access the ISTELive 22 platform again.
  7. Head to the Virtual Platform Support desk to get personalized help.

If you are a presenter experiencing issues, log in to your presenter menu to access the training materials you can use to prepare for your session. You will also have a room moderator in your session to assist with any problems that come up.

Additional questions?

Didn’t find an answer you were looking for? Please send any additional questions to iste@iste.org, stop by the main information booth in New Orleans or the Help & Design Center within the ISTELive 22 platform to chat with a customer service representative.